Shipping policy

MARTINEZ TRADING CO., LTD.

Thank you for shopping with MARTINEZ TRADING CO., LTD. We specialize in consumer electronics and are committed to delivering your products safely, securely and in perfect working condition within a reasonable delivery window, with specialized packaging to protect fragile electronic items.

1. Order Processing Schedule

All orders are processed within 1–3 business days (excluding weekends and U.S. federal holidays) after we receive your order confirmation and full payment. During peak sales seasons, holiday rushes or high-volume order periods, processing times may be extended by 1–2 business days. Customers will receive a timely email notification if any significant delays occur.

2. Shipping Fees & Delivery Estimates

Shipping charges for your order are calculated based on product weight, package dimensions, shipping destination and selected service level, and will be clearly displayed at checkout before you complete your purchase.

Estimated delivery timeframes (from the date of shipment):

- Standard Shipping: 10–18 business days

Please note that delivery times are approximate estimates and not guaranteed. Delays may arise due to carrier disruptions, customs clearance procedures, severe weather conditions, logistical constraints or local public holidays.

3. Shipment Confirmation & Package Tracking

Once your order is dispatched from our warehouse, you will receive an automated shipment confirmation email containing your unique tracking number and carrier details. Tracking information typically becomes active and searchable within 24–48 hours after the package is picked up by the shipping carrier.

4. Incorrect Address Responsibility

Please double-check that your shipping address is accurate, complete and valid at checkout, including apartment/unit numbers, street details, city, state and ZIP code. MARTINEZ TRADING CO., LTD. is not liable for lost, misdelivered or returned packages caused by incorrect, incomplete or outdated address information provided by the customer. If a package is returned due to address errors, additional reshipping fees will be charged to the customer.

5. Lost or Damaged Shipments

Lost Packages

If your package is confirmed lost in transit, please contact our customer support team within 7 days of the estimated delivery date, providing your order number and tracking details for prompt assistance.

Damaged Items

If your consumer electronics arrive damaged due to shipping mishandling, please notify us within 48 hours of delivery and submit clear photos/videos of the damaged product, original retail packaging and shipping box. Our team will review the claim thoroughly and resolve the issue as quickly as possible.

6. Electronics Handling & Usage Notice

All consumer electronics products come with official user manuals and safety guidelines; please follow these instructions for proper use, storage and maintenance. MARTINEZ TRADING CO., LTD. is not responsible for damage caused by improper handling, misuse, unauthorized disassembly, water exposure or failure to follow product specifications.

7. International Shipping & Customs Notice

For international shipments, customs duties, import taxes, regulatory fees or inspection charges may apply according to the laws of the destination country. These additional costs are the sole responsibility of the customer and are not included in the product price or quoted shipping fees.

8. Contact Information

If you have any questions, concerns or requests regarding this Shipping Policy, order status or shipment issues, please contact our support team:

- Company Name: JAMESGARCIA LLC

- Phone Number: +1 575-392-8460

- Email: support@jamesgarciashop.com

- Physical Address: 151 N EAGLE CREEK DR STE 220LEXINGTON, KY 40509